Refund policy

Ballast
30 Gartrell Road, Wigram, Christchurch 8042, New Zealand
ballastsupplements.com

Last updated: August 30, 2026

We want you to feel confident in your Ballast purchase. Because our products are dietary supplements manufactured and packaged to order, please read this policy carefully before ordering.

1. Our Guarantee

If you're not satisfied with your Ballast product, contact us within 30 days of delivery at michaelsowden17@gmail.com with your order number and we'll work with you on a resolution — a replacement, store credit, or refund, at our discretion.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

Your order number
A photo of the item and packaging as received

We will send a replacement at no charge or issue a full refund, including original shipping costs.

3. Unopened Products

Unopened, unused products in their original packaging may be returned within 30 days of delivery for a refund of the product price, minus original shipping costs. The customer is responsible for return shipping costs unless the return is due to our error.

To start a return, email michaelsowden17@gmail.com with your order number. We'll provide return instructions and the return address.

4. Opened Products

Because our products are ingested dietary supplements, we generally cannot accept returns of opened products for hygiene and safety reasons, except where the product was damaged, defective, or not as described. If you have a concern about how a product is working for you, reach out — we'd rather find a resolution than have you stuck with something that isn't right for you.

5. Order Cancellations

Because orders are produced and packaged to order through our fulfilment partner, we can only cancel or modify an order before it enters production. Contact us as soon as possible after placing your order if you need to make a change — we'll do our best to accommodate it, but cannot guarantee cancellation once production has started.

6. Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

7. Subscriptions (if applicable)

If you have a subscription order, you can pause, skip, or cancel upcoming shipments any time before the next billing date from your account or by emailing us. Refunds are not provided for shipments that have already been processed or shipped.