Shipping policy

Ballast
30 Gartrell Road, Wigram, Christchurch 8042, New Zealand
ballastsupplements.com

Last updated: August 30, 2026

1. Order Processing Time

All Ballast products are manufactured, labeled, and packaged to order through our fulfilment partner in the United States. Please allow 2–5 business days for your order to be produced before it ships. During high-demand periods (e.g. launches or promotions), processing may take slightly longer — we'll let you know if there's a delay.

2. Shipping Origin

Orders ship from our fulfilment partner's facility in the United States. If you're ordering from outside the US, please see Section 5 on international shipping, customs, and duties.

3. Shipping Methods & Delivery Times

Destination	Estimated Delivery Time (after processing)
United States (domestic)	3–7 business days
International	7–21 business days, depending on destination and customs processing

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays caused by customs, weather, or carrier disruptions are outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order weight and destination. Any current shipping promotions (e.g. free shipping thresholds) will be displayed at checkout or on the Site.

5. International Orders, Customs & Duties

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

6. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update after you receive this email.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at michaelsowden17@gmail.com — we can only make changes before the order enters production.

8. Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, please check with neighbours and your local post office/carrier first, then contact us within 14 days of the marked delivery date at michaelsowden17@gmail.com and we'll help investigate.